FAQ

How long until I receive my order?

From time of deposit, we need to make the glass, assemble the hardware, clean it, put it in a pretty box and send it out to you. It takes 4-6 weeks.

DO YOU OFFER CUSTOM SIZES AND COLORS?

Yes, we’re open to discussing this with you. Feel free to email or give us a call.

THERE ARE SLIGHT VARIATIONS IN THE SIZE AND SHAPE OF THE PIECES I ORDERED. DO YOU NOT CARE ABOUT ME?

Yes, we care about you and every piece we make for you. Making glass by hand is very difficult, so slight variations can and will occur. These are one of a kind, made just for you!

Where can i find those led bulbs?

You don’t need to find them. We ship one with every pendant light.

where can i find more details about keep pendant lights?

You can download a tear sheet from the product page to find dimensions, finish options and pricing.

do you offer discounts to the trade?

Yes, we do! Contact us for the details.

I changed my mind about my purchase. Can I cancel my order?

All sales are final. No refunds will be given, as every piece of glass is made to order.

I have a question not covered in your FAQs. Who can I contact?

Please email us at the link below. You'll hear back shortly from Susan.